Live chat is something that lets you to get connected with your customers right at the website itself. A very convenient place as the customer is already there itself with all his confusions and bombardments. What better place could be there in the world to get your problems resolved than the website itself and that also just clicking a chat button at the website.
Live chat is not only loved by the customers but businesses also love live chat. When the conversation is initiated on the behalf of the customer, it is more easy for the agent to swing the conversation and relate it to the products, needs and solutions.
As the users are already in a purchase mode and ready to spend it is more comfortable and easy for the agents to convince them to buy more.
According to Econsultancy, “ Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone”. Live chat gives you a sunnier opportunity to convert visitors to potential customers with little effort when the communicate you through the live chat widget.
Live chat also reduces the cost of telephonic and email conversations.
When live chat is not at your site the customers are only left with option either to call you or to send an email. Both are tedious jobs, one with long hold lines and the other with the option of waiting for days for replies.
With live chat there is nothing to bother about. It is at no extra cost especially for the user as it is present at the very place where the user is going to turn for answer that is the internet.
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