As per E consultancy, “ Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone.” with live chat hence you have a greater chance of converting visitors with lesser effort.
In live chat, the customer initiates the chat session or conversation with you. The users are already in the mindset of spending money that is in the purchase mode hence it is much easier to turn the conversation in the direction of products, needs and offering solutions. Here the users are easily convinced and the chat representatives efforts are minimized and do not go in vain.
The customers can also get other detailed or specific information by getting in touch with the live chat agents.they can even make a comparison of the products or simply can be assisted by the live chat agents if they are having any problem in finding any particular commodity on the website.
The other set of customers are also seen to communicate with the live chat agents and these are your current customers. They interact with the customers just to know the status of their order or the return policies.
With live chat you also have the option of getting instant feedbacks. There may be your potential customers who want to report about some faults or bugs in your system. Here, with live chat you do not have the requirement to hire any other agency for having feedbacks. Live chat itself provides you with instant feedbacks in a very simple yet powerful manner.
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