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Posted on December 20, 2020 by lcasite

Live chat is the service for the millennial

It has shown at the industries survey that more than 63% of the millennial prefer live chat to have their basic customer support and their queries answered over other conventional contact channels.

Even according to a report by Accenure, the purchases made by the millennial will comprise 30% of retail by 2020.

The age demographics also play an important part on the preferences for customer service. It has been seen in a study conducted on U.S. consumers, that 63% of millennial prefer live chat for getting their questions answered than any other customer support.

Usage-age
Use of live chat according to age

Additional key findings for customer service and millennial:

  • It were the millennial who were more likely than baby boomer to prefer live chat.
  • There were more than 56% of respondents who have successfully used live chat at least once in their live.
  • The top reason for using live chat by the millennial was convenience and limited hold time.

Looking at all the above aspects and keeping these trends in mind, having live chat can be a critical function for any business that require to keep millennial happy customers and avert long hold times.

Live chat allows your prospective customers to get in touch with the live chat agents and confront them with their queries without requiring the level of commitment or effort required to make a call or email. The agents are also provided with live chat’s co-browsing function which can help them to find a product or answer to their queries.

These had been some of the live chat values. It’s a value that cannot be replaced by any other customer service channel.

 

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, live chat agents, multiple chat, revenues, Sales, website

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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