Live chat makes the customer service available round the clock that is 24*7 and that also through out the year. It is there at your website providing the exceptional customer service to your esteemed customers.
It is seen that your customers want to reach you when they encounter a problem and many a times it happens outside of the normal working hours. But that hardly matters as there is live chat at your website which gives your business to get in touch with your customers or vice versa and reduce response time as well as backlogged request and thus enhancing customer satisfaction.
Live chat also prevents unnecessary cost. Calling support hot lines proves very costly and more frustrating when you are put on hole for extensive period of time. Live chat is absolutely free to the customer, that is it comes at no extra cost and hence negative feelings are not infuriated and the agents have a better option to serve in a more calm and relax mode. Even there is a better chance that they are being treated in a more calm and respectful manner.
With live chat , your business also saves. Live chat just does not require any complex wiring or infrastructure to install. It is just a simple piece of code and the subscription to the right package. That is all you need.
And you are must be having a receptionist, a call center staff and a sales team to man the phones. So why just not train them and assign a time slot to monitor live chat platform. Isn’t that great?
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