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Posted on March 28, 2025 by lcasite

Live chat makes customer service available 24*7

The very basic factor which is making live chat popular among customers is its on- demand support. Live chat at your website is there to support your customers with their concerns and queries round the clock, that is 24/7.

The customers at your website want to interact with you the moment they encounter a problem, and that can also be odd hours for business. It usually happens at outside normal working hours. But if you are including live chat in your existing CRM, then you are sure to reduce the response time and backlogged requests and at the same time boost customer satisfaction.

Live chat also adds to customer privacy as they can interact with your customer executives right from their systems which makes the clients and visitors too to open up easily with their queries.

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At times there are people who do not want to share their personal details like email id or telephone numbers as they do not want their email id to be added to some purchasing list which will be continually bothering them to pitch products.

With live chat you also reduce handsome costs, and it could be very well said that live chat is cost effective.

When you are calling customer support hotlines, they cost you, especially when you are put on hold for extensive periods of time. But with live chat, from the customers perspective, it is absolutely free. In this way no negative feelings are exacerbated and your agents are treated in a better calm and respectful manner.

Well live chat is a win-win situation for both the business and the customers.

 

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, chat agents, conversions, customers, multiple chat, proactive, Sales, website

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About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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