When you are adding live chat at your website, other than giving awesome customer support, you are also landing them with other benefits of live chat to enjoy! Augmenting live chat at your site is decreasing the customer service response time and increasing your customer satisfaction.
And the fact is that still there are many companies who are not using their website to its fullest potential to provide instant information to their potential customers.
Live chat increases website revenues and also helps to reduce customer support and sales costs. Apart from that live chat also provides chats logs for transparency and proof of contact. When the customers are engaged in telephonic conversation with your company’s customer support, they are not having any provision for voice records. There are companies who are recording the conversation, but that is solely for the company’s purpose to check the quality and other matters of their call center.
But with live chat, the software is providing chat transcripts of the conversation and it gets mailed at your email id. This chat transcript can be used for further reference if any issues arise in future.
This chat transcription can also be used by the chat agents to help the customers who are making a second or a repeat visit. The customers does not require to rehash their support queries as the chat agent can simply by having a look at the previous chat and is aware of your concerns and continue the conversation.
Hence live chat is all their to add to your shopping comfort and experience.
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