The most important profit booster of all and the one that is sorely overlooked by most of the companies is the opportunities for cross-selling and up selling that is provided by the live chat sessions. And do remember this is just not the end here in fact there’s a lot more to gain.
This just swings the up sell door wide open, as the customer does not have to go off site looking for the coupon codes or to make comparison shop at other sites.
The live chat programs also provide priceless data and metrics with which you can measure sales performance. The chat softwares also provides integration with the most popular online platforms including WordPress, Joomla and many more.
The live chat agent also let the prospects know about guarantees, warranties and other valuable policies that will help the buyer feel more secure and confident about their purchases.
When the customer is equipped with enough information, he is not reluctant to make a solid buying decision. Live chat also interacts withe the customer in real time, answering to all their concerns. Live chat can and is the difference between prssing that important “Buy” button or abandoning the shopping cart.
Live chat does gives your customer an incredible shopping experience.
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