There are many e-commerce websites that are implementing live chat support to provide real time answers to their customers without motivating them to leave their websites. Real time assistance to the customer helps to build customers confidence during heir on line shopping expedition. Live chat also increases conversion rates. It has also been witnessed that among 68% customers that use live chat 63% are seen to get back to the website for repeat purchase.
Live chat is immensely cost effective. It saves money.
- With live chat you allow your live chat representatives to handle multiple chats simultaneously, and hence you need not hire more chat agents. Indeed a cost effective measure. Here with good software and a proper chat utilization and distribution you can escalate the efficiency of your live chat widget.
- Getting real time advice is a real pleasure while shopping on line. The customers get real time answers and advice to all the questions that might be popping up in their minds. With the correct advice and that also at the right time you can easily make the right choice and select the right product which suits you the best. So there is also a cut down on ‘return policies’ as the probability of making a mistake with a live chat agent at your service is negligible. It also increases the average size of the order as the representative can also make you aware of other products which might be hitting your interests.
- When compared to a call center, the overall waiting queue is lowered and even the overall help desk center cost is also decreased.
Live chat is simply an excellent and effective customer service support system.
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