Live chat is all there to provide convenience to your customers. Live chat provides instant responses to your customers queries. 44% of on line customers say that having their questions answered by a live person in the middle of an on line purchase is the best feature that a website can offer.
Basically there are two types of customers that need help and use live chat to get it. The first type are the potential buyers. The common situations in which potential customers use live chat are following
- They are eager to know more about product specification.
- Finding problem in locating a specific item on a given websites
- Simply want to compare products.
These factors enormously impact the purchase decisions. It has been revealed through multiple studies that 38% of on line customers made their purchase decision after interacting with the live chat agent. The chat agents are the brand ambassadors of your site. They are properly trained and heavily drowned in knowledge about the product and services of the company. Thus they can properly guide the visitors through their shopping excursion. As a result they can easily generate more sales.
The second group of customers that use live chat are the ones who are your potential customers. The common reasons why they use live chat are as following
- Want to have a knowledge about the status of their order.
- Want to inquire about ‘Return policies’
- Want to inform about bugs or suggest improvements in your services.
With live chat you also do not have the need to hire companies for generating feedbacks. Live chat can get you nearly instant feedbacks.
What else can you expect from the powerful widget live chat?
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