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Posted on February 7, 2025 by lcasite

Live chat providing real time convenience to the customers

Live chat is all there to provide convenience to your customers. Live chat provides instant responses to your customers queries. 44% of on line customers say that having their questions answered by a live person in the middle of an on line purchase is the best feature that a website can offer.

Basically there are two types of customers that need help and use live chat to get it. The first type are the potential buyers. The common situations in which potential customers use live chat are following

  • They are eager to know more about product specification.
  • Finding problem in locating a specific item on a given websites
  • Simply want to compare products.

These factors enormously impact the purchase decisions. It has been revealed through multiple studies that 38% of on line customers made their purchase decision after interacting with the live chat agent. The chat agents are the brand ambassadors of your site. They are properly trained and heavily drowned in knowledge about the product and services of the company. Thus they can properly guide the visitors through their shopping excursion. As a result they can easily generate more sales.

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The second group of customers that use live chat are the ones who are your potential customers. The common reasons why they use live chat are as following

  • Want to have a knowledge about the status of their order.
  • Want to inquire about ‘Return policies’
  • Want to inform about bugs or suggest improvements in your services.

With live chat you also do not have the need to hire companies for generating feedbacks. Live chat can get you nearly instant feedbacks.

What else can you expect from the powerful widget live chat?

 

 

 

For live chat contact us

Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, live chat agents, multiple chat, revenues, Sales, website

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About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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