The unsung hero of the customer service is the live chat. Though it’s not as popular as face book or as jazzy as Instagram, a social butterfly like Twitter or business like as Linked In, but when comes to providing immediate, result driven customer service, live chat is simply the best.
Live chat is the best and the humblest customer service tool. Its chilled to your website, private and very simple.
Live chat is something which connect with your customers at the point of sale and can help thrust browsing customers into the checkout line. And customers really appreciate it. Social media presence is indeed necessary to increase your brand sales but do remember that quality service is the market buzz and hence you should incorporate this powerful widget at your site.
Now live chat connects with your customer at the point where they are deciding to buy or not. According to Anderson consulting poll, more than 62 percent of consumers said that they would purchase more on line if they had someone “live” to interact with, to resolve their doubts and answer their queries.
With live chat you also have increase in sales and even there is an enhancement in the average order size and reduction in shopping cart abandonment for sites that have the live chat icon at their site.
Actually with live chat at your site, the live chat agent can view where the customer is, that is the page he is viewing or simply he has a knowledge of what he is interested in. This can help him to make the consumer aware of more range and variety of products which are there and suits his taste. Ha can also guide him with a word of wisdom and even the discount coupons available or the sale, whatever is applicable.
This for sure will escalate the sales. So live chat provides quality customer services as well as hikes the sales.
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