Can you just remember how many times a customer service representative has made you an offer over the phone which has never materialized? Though the conversation must have been recorded for quality assurance but there is no company yet who would have played it back to justify your claim.

However when you communicate online, that is live chat ,there is an easy way to copy, paste and save the transcript for further reference in case of any issues.

There are companies also which automatically email the transcripts at your email id. This is a major credit note which you can use if any discount ha been offered by the company representatives.

With live chat you also get the most favorable customer service outcomes while remaining professional and polite at the same time. When you are communicating online, it is easier for you to express your dissatisfaction without being irritated or upset. You don’t have the temptation to raise your voice or get overly emotional while texting.

You are also far less bashful when it comes to ask for compensation from the chat representatives. All you require is to type, “I am not satisfied, and I would like some compensation.” Believe it, the results have exceeded normal expectations.

Live chat also helps you to communicate clearly. Live chat comes with accurate communication. This is of vital importance especially when it comes to resolving disputes which can be just not possible over the telephone when communicating with someone with a totally different accent or without good phone etiquette.

In live chat, accents and vocal quality are never a concern. Live chat just delights your customers.

 

 

 

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