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Posted on November 4, 2022 by lcasite

Live chat – Real satisfaction and real fast!

Can you just remember how many times a customer service representative has made you an offer over the phone which has never materialized? Though the conversation must have been recorded for quality assurance but there is no company yet who would have played it back to justify your claim.

However when you communicate online, that is live chat ,there is an easy way to copy, paste and save the transcript for further reference in case of any issues.

There are companies also which automatically email the transcripts at your email id. This is a major credit note which you can use if any discount ha been offered by the company representatives.

With live chat you also get the most favorable customer service outcomes while remaining professional and polite at the same time. When you are communicating online, it is easier for you to express your dissatisfaction without being irritated or upset. You don’t have the temptation to raise your voice or get overly emotional while texting.

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You are also far less bashful when it comes to ask for compensation from the chat representatives. All you require is to type, “I am not satisfied, and I would like some compensation.” Believe it, the results have exceeded normal expectations.

Live chat also helps you to communicate clearly. Live chat comes with accurate communication. This is of vital importance especially when it comes to resolving disputes which can be just not possible over the telephone when communicating with someone with a totally different accent or without good phone etiquette.

In live chat, accents and vocal quality are never a concern. Live chat just delights your customers.

 

 

 

For live chat contact us.

Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, revenues, Sales, website

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About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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