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Posted on February 25, 2025 by lcasite

Live chat – Proactive outreach

Live chat ability to permit your visitors and customers to communicate with the business cannot be stressed enough. But the proactive outreach abilities of live chat for your business truly makes it powerful. Live chat is basically of two types, reactive and proactive.

Reactive live chat is where the customer gets in touch with your company once they have any problem and are bothered.

But proactive chat allows the chat agent to interact with the customers even before they encounter the problem. That means the support is right there before you become frustrated and move away from the site. This is something really to be appreciated.

How can a business wait for its customer to get frustrated and then click at live chat?

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Proactive chat is also favored for pages who see a high percentage of bounce rate. Here the chat agent on the behalf of the company takes the initiative to ask the visitor if he requires any help. The chat agents have the authority to keep an eye on the visitor, as to which pages he is surfing, for how long has e been on a particular page and what is the source that has droved him to your sight. With all this valuable information he can also get to know of the visitors interest.

Thus he can help the visitors to find the information more quickly and accurately. Even the chat representative can also guide them a to make the correct choice and also introduce them more products and services which might suit their interest or matches their requirements.

Proactive chat is highly loved by the customers.

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, revenues, Sales, website

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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