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Posted on November 5, 2022 by lcasite

Why live chat is important for your business website?

There is no need for you to be a marketing expert to know that what important role does quality customer service plays in business. The customer no doubt is the king and he is the one who spreads the word about you and helps you to have build a strong customer base.

The small business have also started adding live chat support at their website to provide real time answers rather than having customers click away from their websites. Real time interaction with the customers not only builds customer’s confidence but also helps to improve the conversion rates. According to the survey of American online consumers, among 68% of those who have been engaged in live chat, 63% have been witnessed to get back to the website with live chat for repeat purchase.

Advice word under a magnifying glass to illustrate searching for and finding support, tips, guidance, service, information, help, instruction and direction
 

With live chat you are adding a human factor at your website. The basic advantage of live chat is that it allows the customer to interact with the company from their comfort zone that is at their convenience.

Basically there are two types of customers who need help and use live chat to get it. The first and foremost are the potential customers or buyers and the common situations in which these customers use live chat are

  • Want to know more about the product or service specifications.
  • They may be having trouble in finding any particular product on the site.
  • Or as simple as that just want to compare the products.

These are the basic scenarios which highly influence purchase decisions. It has also been seen that more than 38% of the online customers take their purchase decision due to the live chat session.

Live chat is highly efficient and is the ultimate customer service channel.

 

 

Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, revenues, Sales, website

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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