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Posted on February 3, 2025 by lcasite

Live chat results in increased sales and conversions.

Live chat, at your website is itself a powerful tool to give you, your business and customers all the benefits regarding the shopping experience. It provides instant responses, collects data of your valuable customers, helps improving marketing efforts, faster product enhancements, helps creating meaningful on line connections with customers, increased ROI, enhances products that are based on feedback and a real lot more.

Live chat can also be used as an honest and direct sales method to increase the number of sales for your trade. One survey reported that due to the presence of live chat a company experienced a double digit escalation in conversions.

There are numerous ways in which live chat can increase sales and conversions.

  • Live chat provides instant responses to customers queries. It also funnels customers who were not interested into the purchasing process and “making” a new customer from someone who was not intended to make a purchase.
  • Live chat also helps customers who may be having problem in purchasing your product. With interacting with the customer you can make them understand the purchase process and also offer reassurance in your product reducing shopping cart abandonment.
  • Live chat can also increase sales with proactive live chat. Proactive live chat is a powerful tool which increases your sales. Here instead of waiting for the customer to interact with the live chat agent, your agent itself can initiate the communication.

proactive-chat4

Proactive live chat is used for pages which suffer high bounce rates or some particular areas where the customers often leave the purchase process.

By giving them personal concern and ensuring that these customers get personal engagement, they are less likely to abandon their purchases.

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, live chat agents, multiple chat, revenues, Sales, website

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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