According to e consultancy live chat seems to mark the highest satisfaction levels of any customer service channel. It states 73% satisfaction rate with live chat, 61% for email and 44% for phone. These statistics are conveyed from eDigital’s Customer Service Benchmark who conducted a survey on 2000 customers and their experiences on different customer channels.
Live chat gives you the liberty to chat with a real person and get your queries resolved right at the moment with out taking the pains to make a call or send an email.
According to E Digital Research the highest rated companies allow the users to keep their identity anonymous which makes the visitor who can be your potential customer too, to be more comfortable and talk openly about their question or complaint.
Live chat provides with immediate response to the question with a solution. This immediate response has also hiked the expectations from other customer supports too. People now expect replies of their email with in an hour.
Live chat follows an streamlined and hassle free process to solve your doubts.
Live chat is just another means of communication. Today people are not interested in making calls or writing emails and waiting for weeks. Thy want their needs and concerns to be replied right at the moment just like in a real store. Live chat gives you this benefit.
Its just like a salesperson at a brick and mortar shop. He is a real person at your website. Website is representing your business while live chat agent is the sales executive who is very much present at your site to land you with an amazing shopping experience.
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