We are all aware of live chat and its incredible achievements. It is a powerful gadget at your website which gives instant solutions to your customer queries. This is the reactive mode, that is there is the live chat support at the website but it shall be active only when the visitor clicks the chat button.
Now there is also the proactive mode. This is something quite different from the reactive mode.
Here the chat is initiated on behalf of the chat representative.
It is loved by the customers as here you can offer your visitor help even before he encounters the problem. This caters positive experience among your customers.
Despite waiting for the client to face trouble, frustrate and then get in touch with you, offering him proactive help works far off and is appreciated too by the clients.
Proactive live chat is often used with pages that have experienced the high bounce rates or areas where it is observed that the customer often leaves the purchase process in between.
Just assuring that these customers receives personal attention and engagement will make them less likely to abandon the shopping cart.
The agents here can also be empowered to offer recommendations on additional or alternative product that may match the customers interest and requirements but the customer may not be aware of it. This can lead to additional sales or profits.
With proactive live chat you are guaranteed to delight your customers as it has proved to be the ultimate customer support tool which not only enhances the customers satisfaction but also hikes your revenues.
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