It hardly matters which industry you are in, you do have some sort of customer service support. You may be using the conventional customer support channels like an email address or telephone support for the customers and visitors to get the important questions answered.
Though you may be having the most intuitive website design, there is still a need to provide the additional support and mentor your current and promising customers to their end goal which is buying from you. You will witness that most of the existing websites have live chat which is another support channel that makes you actually talk to the companies representatives – either online or offline.
Having live chat at the website is an awesome feature that any website can provide and is indeed the first step to provide a good customer experience. Live chat enhances the customers online shopping experience as he is now able to connect with the company if he has any issues relating to the product, services or just interested in any minute details. Live chat is there round the clock, that is 24/7. The customers simply are able to reach you when anything goes wrong.
Live chat also allows you to multi task. There is just no need for the customer to remain tethered to the chat window, waiting for the response. The visitor shall be pinged with either an audio or visual effect when the chat agent is ready with the reply.
Even the agents can also multi task. At the very same time he can handle more than one chats unlike in the traditional phone support where the agent can handle just one call at a time.
Live chat is all here to delight your customers.
For live chat contact us