With the advent in technology, the online customers are become more and more demanding with every passing day. This is why the e Commerce entrepreneurs are under the pressure of having awesome websites that appear more appealing and captivating for modern day customers. Despite the website playing an important role there are several other factors too which impacts the reputation of the business quality customer service being one of them.
The customer service channels have greatly enhanced over the years and today the service is delivered through different channels, live chat being an important one.
Live chat is supposed to be the leading customer support tool for the online customers. Live chat is also becoming popular due to its compatibility with desktops as well as hand held devices like smartphones and tablets. Since there are more and more customers making transactions online, live chat is having vital significance on the website and your business.
The main reason which makes live chat alluring is its real time availability. Customers prefer live chat as it offers immediate response from the chat support team. According to an article in Forbes, the organizations need a standard response time policy.
With live chat at your website the best average response time is 30 seconds. It also has the advantage of initiating a proactive live chat on behalf of the business by generating a proactive greeting.
There are visitors on the website which may need assistance regarding the information about the product or any other details which may also include transactions. With live chat you can get the entire assistance and that also in real time.
Live chat delights your customers in the best possible way!
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