The most exciting customer service for the small business for the last few years is live chat. While it had been a piece of cake for the big players since long, it has now become affordable and light enough for small companies to afford.
Live chat permits the companies to provide immediate customer service by communicating with customers while they are at your website trying to make a purchase. Today the customers are interested to get support at th speed of conversation and its only chat which allows so. This is an incredible way to to build customer satisfaction as the customers get assistance with live chat before they become frustrated and click away from your site.
Live chat also offers you multi tasking. Or really don’t have to waste your lunch break on hold to a provider. With live chat you have the option to carry on with your day to day chores or glancing at the social media while you wait for the “bing” sound that your query has been responded.
With live chat you also have the option of chat transcripts. Your calls an be recorded for the purpose of quality and training,and the company may get the copy of your call but unless you have a recording function/app turned on, you won’t get a copy.
With live chat the story is entirely different. Here you receive the chat transcripts at your email id. This helps you to maintain the record of your conversation in terms of any discounts mentioned by the chat agents or any other issue which may arise in the future.
Live chat provides you with interaction with the business and that also in real time. So just go for live chat.
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