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Posted on February 8, 2025 by lcasite

What additional features live chat tools offer?

Live chat is all there to provide immediate solutions. In the trending scenario it is clear that the prospects will seldom call or even send an email to the company, as they don’t want to be pitched all the time.

Live chat give the ease to the customers to chat at their convenience and that also right from their computer. There are many other additional tools that are also provided by the live chat.

Proactive chats

proactive-chat3

Here the live chat agent keep an eye on the visitors and have a detail too as to which pages they have been surfing. They also have an idea as to how long a particular customer had been at a particular page and whether they are having a problem. Hence here instead of waiting they initiate the chat on their behalf. However make sure that the chat initiated does not start in an intrusive manner, forcing the user to close the chat and in order to able to continue browsing.

Off line mode

When a chat agent is not available you can usually choose whether the client will simply disappear or will turn into a contact form.

Canned messages

cannedresponses

These are the responses and phrases that are used frequently and often. Responses for FAQ and greetings like “Hello. How can I help you today?” are canned before hand. This saves a lot of time, however canned responses should not be overdone as it may then sound like a robot, when the answer is not customized according to the visitor’s question.

 

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, live chat agents, multiple chat, revenues, Sales, website

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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