Incorporating live chat at your website increases your sales and conversions. With live chat you are able to answer the queries and the concerns of your customer right at the moment, and this helps in increasing conversions and sales. With a recent study it was seen that the chat increases conversions round about to 20 percent.
It was also revealed in the same study that the customers who use a website’s live chat function are thrice more likely to make purchase the products and the services that the site has to offer than those who don’t use this chat function.
The satisfaction levels of the customers are boosted as according to the ATG Global Consumer Trend study more than 90% of the customers find live chat useful. With live chat you provide your customers with a option of two way conversation. The visitor who may turn out to be your potential customer also, feels comfortable at your site as he knows that there is someone to contact at the website incase he encounters any problem.
There are times when the customer is at the point to check out and he faces some issues with the payment mode and business hours are running out. But now there is really no need to panic as there is a real live person at the website and that also 24*7 to help you with your online shopping.
Hence the customers love to shop at sites which employ the powerful gadget live chat at their site!
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