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Posted on February 24, 2025 by lcasite

What are the benefits of live chat?

In todays scenario which proclaims a highly competitive market, any edge in sales or service which you have over your competitors, can make a major difference, whether you lose or gain a sale. Here the liberty and the ability to chat with a live person at your website is the best feature a website can offer. Having this awesome feature at the website, especially when your competitor is not having it may be the crucial selling point that motivates your potential customer to choose you over a competitor.

With the advent of internet, the online shoppers have also become more savvy and are expecting more from online sellers. They want their online transactions backed by live chat customer support, just like in a brick and mortar shop.

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According to the poll conducted by Anderson Consulting, more than 62% of Internet consumers said that they would make more purchases online if live chat support were available. Live chat is adored and admired as it provide instant responses to the customers queries and answers their concerns that also right at the moment. This timely help satisfies the customers, delights them, helps them to build trust and confidence in your business. And the business, knows the value of happy customers.

Happy customers mean loyal customers which are seen to make return visits at your site with more purchases and also spread good word for your business.

Live chat service is no more the novelty they once were. The small business have also realized its worth and it has now matured into a serious sales and support tool.

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, live chat agents, revenues, Sales, website

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About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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