Live chat has become one of the most popular and convenient way for the customers to communicate with the businesses in today’s scenario. Live chat is proving an important tool to provide effective customer service today.
It makes online shopping for the customers easy as they are boosted with the confidence that there is someone at the website to assist them if they encounter any problem. He chat buttons are properly displayed on the website and the customers can easily access the function if they require any assistance.
Live chat gives you fast service. It is just like any other point of customer contact. Live chat also gives each customer a personal experience and they are more comfortable as their details are kept secret. The service can also be speed-ed up with the use of canned responses. As with live chat, many a times there are repeated questions or one could say FAQ ie. frequently asked questions. The canned response provide answers to these FAQ’s. However make sure that you do not use too much of canned responses as it would just give a robotic feel. If you are to use those responses just rephrase them so that they give a more personal feel.
Live chat also allows your customers to multi task. There is just no need to remain tied up to the chat window. You can carry on with your daily chores or keep browsing as you will be “pinged” once you receive the response from the chat representatives.
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