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Posted on February 21, 2025 by lcasite

What is live chat?

Live chat has become one of the most popular and convenient way for the customers to communicate with the businesses in today’s scenario. Live chat is proving an important tool to provide effective customer service today.

It makes online shopping for the customers easy as they are boosted with the confidence that there is someone at the website to assist them if they encounter any problem. He chat buttons are properly displayed on the website and the customers can easily access the function if they require any assistance.

Live-chat-reasons

Live chat gives you fast service. It is just like any other point of customer contact. Live chat also gives each customer a personal experience and they are more comfortable as their details are kept secret. The service can also be speed-ed up with the use of canned responses. As with live chat, many a times there are repeated questions or one could say FAQ ie. frequently asked questions. The canned response provide answers to these FAQ’s. However make sure that you do not use too much of canned responses as it would just give a robotic feel. If you are to use those responses just rephrase them so that they give a more personal feel.

Live chat also allows your customers to multi task. There is just no need to remain tied up to the chat window. You can carry on with your daily chores or keep browsing as you will be “pinged” once you receive the response from the chat representatives.

 

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, live chat agents, multiple chat, revenues, Sales, website

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About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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