Live chat refers to a platform that is present on your website and is to communicate with the site visitors. Live chat enables you to chat with the operators on the host website. A live chat button is always there on your website and the visitor can access the customer support agent with just a click on the powerful widget.
With the click of the button, the visitor is able to send you the message and you receive it instantly. You can respond to the message instantly and satisfy the visitor even turn him into a client or simply provide valuable support.
Not only the visitor is required to click the chat button but looking at the present competitive scenario, each business wants to differentiate itself. Just emphasizing on your product prices and quality is not the buzz. Here you have to make your customers feel special and how can you do so? The answer is simple, by providing exceptional customer support and giving your customers an awesome online shopping experience.
Hence live chat is also provided with proactive chat. That is, the chat agent on its behalf can initiate the chat. The agent has the quality to spy on its visitor. It means he has the knowledge as to which page is the customer browsing, what is he exactly interested, for how long has he been on a particular page and even what are the footsteps that have led him to your page.
Thus when the customer representative finds you in a fix, without waiting for you to get pissed off and abandon the cart, he can initiate the chat on the behalf of the company.
Thus live chat is all there to make you happy!
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