Live Chat Agent
  • Why LiveChatAgent.com
  • Frequently Asked Questions
  • Pricing
  • Start now
Posted on November 9, 2022 by lcasite

What is live chat customer support?

Live chat is there at the website communicating with your customers in real time. The users involved are generally interacting in real time using short abbreviations, statements, “emotions” and other shorthand communications. The customers find live chat very helpful in getting information and answers while they are shopping online. A good live chat is an optimum way to transfer your phone support.

Live chat is the best support channel for low to moderately complex product support. Live chat can also be used to provide feedback and even a mean to conduct survey for your customers without being intrusive.

However do remember not to deflect all your customer service calls, nor should it be used as a means of cutting costs but it should be used as a part of multichannel customer service initiative. Live chat is also another avenue for revenue generation and the utmost important customer satisfaction.

livechat2

With live chat you can have brief breaks for action during trouble shooting as the customer can leave the screen for the moment to carry out the instructions or as simple to find information. During the interval, the chat representative can handle another chat. Thus live chat also allows your business to multitask.

Even the visitor or client an also multitask, and there is no need for him to remain tethered to the chat window. He shall be pinged by the audio or visual impact as soon as the reply is available at the support end.

Live chat can just help to ease the user frustration and add him to your list of happy and satisfied customers.

 

 

For live chat contact us

Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, live chat agents, multiple chat, revenues, Sales, website

Leave a Reply

You must be logged in to post a comment.

Post navigation

Previous PostPrevious Live chat gives your potential customers instant responses.
Next PostNext Live chat is all about customer satisfaction!
<


Sign up for a 7-day FREE trial and start growing your business.

No credit card required. No obligations. Cancel anytime.
Please enter your first name
Please enter your last name
Please enter your work Phone number
Please enter your work email
Please enter your website URL
About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

PRODUCT
  • Sign Up for a 7-day Free trial
  • All Features
  • Live chat features for you
  • Live chat features for your visitors
  • Reports & Tracking
  • Get A Custom Quote
  • Why Live Chat?
COMPANY
  • Blog
  • Become a Live Chat Reseller
  • Privacy Policy
  • Terms of Service
  • Cookie Policy
Social Links
  • sales@livechatagent.com
  • Facebook
  • Twitter
  • Linkedin
  • Google
© LiveChatAgent. All Rights Reserved.