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Posted on March 3, 2025 by lcasite

Why do customers want to use live chat?

In today’s scenario live chat has gained significance and has become a profitable customer engagement platform. Live chat has received such popularity that many customers have reported that just having a live person answer their question in the middle of an online purchase is the best and the most adorable feature any website can provide.

There are many others who have also said that due to lack of interaction and with doubts dancing in the mind have stopped them from clicking the ‘buy’ button.

Here is an infographic which explores why the customers want to chat and why it’s important for the business to listen.

Zendesk_Zopim_Chat

 

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, live chat agents, multiple chat, revenues, Sales, website

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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