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Posted on December 13, 2020 by lcasite

Why live chat will benefit your business?

Live chat, nowadays has become the standard practice for everyone in the e-commerce industry. The traditional phone and email support are still popular and important but they are there with cost and efficiency pitfalls. But growing business with live chat can be something between mediocrity and meteoric success and makes a good sense too.

Benefits of live chat for e-commerce

According to Software Advice, more than 56% of U.S adults between the age group of 18 to 34 prefer live chat over phone support.Usage-age

  • Live chat is convenient, fast and affordable.
  • Whether used as proactive or reactive solutions, Live chat helps cut costs, improve efficiency, enhance sales, providing smooth service and product development.
  • Live chat is just growing by leaps and bounds, its convenience foe customers has made it a big hit among the customer support channels.
  • Live chat offers fast responses with short wait times. It gives the customers to multi task while getting timely responses for their relevant questions.
  • Live chat agents are also able to handle multiple inquiries simultaneously thus prohibiting the need for more live chat agents. Indeed cost effective! And in turn it is a more efficient use of customer service resources.
  • Live chat is simple, cheap and easy to implement. Its just a matter of few lines of codes.

With proactive live chat you can enlighten customers with the information they never thought possible. Live chat agents can track where the customers are at their shopping excursion and can help them out if they are in a fix by initiating a conversation from their side and helping them to make the deal.

This will prevent the customers to leave the site or abandon their cart. It also motivates the customers to ask questions and speeds up their checkout process.

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, live chat agents, multiple chat, revenues, Sales, website

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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