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Posted on November 19, 2022 by lcasite

Why should you go for live chat?

Today providing customer support via phone and email have become the default standards for most of the companies. If you desire to differentiate your business, apart from the products and services that you impart, there is also another area where you need to put in efforts. And that is “Quality Customer Service”. Today ‘quality customer service’ is the buzz of the market. It is of utmost importance to give your customer access to on-demand support.

And this is achieved by ‘live chat‘. Live chat assures that your customers demand and needs are being addresses as quickly as possible.

Live chat may be seeming another complicated channel to implement and maintain, but the fact is that live chat has never been so easy and effective as today!

multitasking

Live chat allows your customers to multi task. There is no one, who wants to spend their lunch time on hold with your company. Live chat allows you to carry on with your daily chores or simply lets you browse. There is just no need to remain tethered to the chat window and you shall be intimated with the “ping” sound, as soon as the chat agent is ready with the reply!

Not only this, live chat also provides you with chat transcripts as proof of contact. Here you get the details of the conversation which takes place between the customer and the company, and that transcripts gets emailed to your email id . It can be used for future reference, incase of any discrepancy or any other issues.

What else can you demand from this small, yet powerful live chat icon!

 

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, chat agents, conversions, customers, multiple chat, proactive, Sales, website

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About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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