Today providing customer support via phone and email have become the default standards for most of the companies. If you desire to differentiate your business, apart from the products and services that you impart, there is also another area where you need to put in efforts. And that is “Quality Customer Service”. Today ‘quality customer service’ is the buzz of the market. It is of utmost importance to give your customer access to on-demand support.
And this is achieved by ‘live chat‘. Live chat assures that your customers demand and needs are being addresses as quickly as possible.
Live chat may be seeming another complicated channel to implement and maintain, but the fact is that live chat has never been so easy and effective as today!
Live chat allows your customers to multi task. There is no one, who wants to spend their lunch time on hold with your company. Live chat allows you to carry on with your daily chores or simply lets you browse. There is just no need to remain tethered to the chat window and you shall be intimated with the “ping” sound, as soon as the chat agent is ready with the reply!
Not only this, live chat also provides you with chat transcripts as proof of contact. Here you get the details of the conversation which takes place between the customer and the company, and that transcripts gets emailed to your email id . It can be used for future reference, incase of any discrepancy or any other issues.
What else can you demand from this small, yet powerful live chat icon!
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