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Posted on March 12, 2025 by lcasite

Reactive and proactive live chat

Live chat has the amazing ability to provide exceptional customer service to its customers. Customers are seen to report high level of customer satisfaction with live chat and live chat has also become the most preferred means of awesome customer support.

Live chat is there at your website not only to help your customers but also it comes with tons of benefits, including increased conversions and repeat sales.

Live chat is reactive and proactive too. With reactive live chat, the chat button is there at the site and the customer can chat with the companies representative, when they feel the need so, by simply clicking the chat button.

That means for reactive live chat the client or the visitor has to take the initiation for communicating with the live chat agent.

proactive-chat4

However in proactive live chat the agent has the freedom to get in touch with the customer representatives and cross sell as well as up sell. The agent can make the customer or the visitor aware of the discounts or sales if going on. It can also introduce more products and services which might match the customers need or taste and of which the customer might be unaware of.

Other from increasing conversions, live chat also gathers important and relevant customer data which helps the business to formulate their strategies according to the relevancy of the data collected. This helps them to plan out their marketing campaigns effectively and serve the customers in a better way.

 

 

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Categories24/7 customer support, 24/7 live chat agents, generate leads from website, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, chat agents, conversions, customers, multiple chat, proactive, Sales, website

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About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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