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Posted on December 6, 2020 by lcasite

Why should you go for live chat?

People who are using live chat at least once a week are more likely to make purchases than those who have not used live chat. People have also agreed that interacting with a “live” person at the chat window is more comfortable and it highly influences their purchase decision also.

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Live chat agents are equipped with excellent traits and it is always a pleasure to interact with live chat representatives.

  • With live chat there is simply no waiting as the agents answer your chat within 10 seconds. It’s quick, immediate and of course effective which is making it a favorite among the users. Quick customer service is the target of live chat to make their customers smile.
  • With live chat you also have the liberty to keep a record of your conversation with a live chat agent especially when it comes to some indication about hidden costs or taxes. At the end of the session you can request fro your transcript of the chat at your email address. This will also helps to boost your confidence in the business.
  • With live chat you also have the advantage of canned messages, such as welcome and the answer of other FAQ. This saves a lot f time and speeds up the process. However canned messages are not used at most since you are interacting with a live person rather than a “machine”. And you can be always sure of that as after using live chat there is no reason left for doubts.

Live chat is always helpful. You can rely on the agents as they are all there completely enlightened with knowledge to guide you through your shopping expedition.

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, live chat agents, multiple chat, revenues, Sales, website

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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