Live chat is a lot more than just getting used as an FAQ answering service. Very contrary to the belief that live chat can be just utilized as a support tool, it can very much be used to generate leads as well as increases conversion.
Live chat helps the customer when they need it the most. There is continuous growth in e Commerce with many retailers shifting their sales online rather than offline. Customers at times need help in completing a purchase or require help post sales from the business where they’ve got the right product.
Live chat is very effective as the customer can shop and get their queries and concerns resolved at one place and that also without any extra pains. If the visitor is enjoying the comfort of getting all his questions answered instantly on your site, there are very rare chances that he will abandon and go to your competitors site after enjoying an awesome customer service.
With live chat you get quick responses. The customers are not at all interested to phone or email your business, or go in store, if they encounter a problem. They are simply going to jump at your website and get their problem solve in minutes. The probability that they are at your site is also great as they are shopping online.
With live chat there is no waiting around on hold and even no waiting for days for an email response.
Live chat delights its customers with instant replies and excellent customer service.
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