Live chat, for its customers is absolutely free. This is one of the major benefits from the consumers perspective and therefore from the customer service/ satisfaction perspective is that it costs nothing. There is no paying for a premium number. And very true? Why the consumers should pay when they are facing issues with your product?
Live chat is very easy to use too. It can be just started with a click and as simple as texting a message. If your customers are comfortable and can make it to your website, they can easily operate live chat and get their issues resolved.
Even for the business, live chat is not costly. The times have changed and now live chat is not a piece of cake for big businesses. The small scale and medium sized businesses are enjoying the perks of live chat at the same cost as the big players. It is very easy to implement. There are just few codes which are integrated with your existing CRM and live chat is all set to operate.
With live chat the customers can get in touch with the chat representatives at your website when they encounter a problem. It makes their shopping expedition seamless and hassle free and also boosts their confidence and trust in your business, as they know that there is someone behind the website who will be more than happy to help them out.
In-fact live chat has been rated as per digital research as the customer service touch point that needs minimal effort.
For live chat contact us