A well said quote, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Customer service is the rare opportunity that you can have to connect with your customers on an emotional level. You can not do so in any other way.
Here are the 3 most important facts which relate to bad customer service :
- There are 86% of the customers who quit doing business just because of a bad customer service experience.
- There were another 78% of online customers who also recommended the brand to their friends after experiencing an awesome customer service.
- There were only 10% of the companies who delivered exceptional customer service.
Hence the room of your company to stand out is tremendous.
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