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Posted on January 10, 2021 by lcasite

Benefits of live chat – Part I

Live chat is a platform that lets your visitors chat with your help desk at the website or in other words it enables you to chat with visitors of your website. Live chat also allows you to transfer files. And it also benefits your business when compared to email, phone support, instant messenger and a lot more other communication platforms.

Here are some of the biggest live chat benefits.

Reduced Expenses

There is no doubt that phone support has been the most traditional customer support for your business, however it can be very costly, regarding in terms of toll charges and even person per costs.

But with live chat there is no reason to bother. It is a more than quality email provider and a real lot cheap than your conventional phone support.

multitasking

According to 2012 Aberdeen Group Report it has been revealed that it is common for companies to save as much as 50% on support channel employing live chat versus having traditional support like telephone.

The alluring feature of live chat is also that it allows your operators or simple to say live chat agents to multitask and help several visitors at a time. On an average , it has been witnessed that a single agent can handle three or more chats simultaneously, when trained properly.

This incredible live chat benefit is called multitasking as it allows a few live chat agents to do the same amount of work as done by many phone support employees.

Hence live chat is cost effective.

For live chat contact us

Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, live chat agents, multiple chat, revenues, Sales, website

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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