According to the recent studies and surveys made it has been clear that live chat has seen significant growth across th US and UK. More than 65% of American on line shoppers have been engaged in live chat which has seen a rise from 50.4% during 2009. This figure is comparatively low in the UK but still has accelerated to 53% from 41% last in 2011.
The trend is good news for sellers across US and UK where more than 31% of on line shoppers agree to make purchases after interacting with live chat agent.
With the advent in social channels there are ever growing number of options for the users to get in touch with your customer representatives in real time.
A recent study made by the Bold Chat also found that in US, 21% of on line shoppers are preferring to interact with live chat while the same number are in favor of making a call to the company. However email still remains the most popular method for on line shoppers to communicate with your customer services.
The key factor to chat for the chat fans is time. Of those who prefers live chat , more than 79% said that they did so because they get immediate response that is they get their questions answered quickly while 46% agreed it was the most convenient and efficient communication method.
The potential value of incorporating live chat on e-commerce sites have also slightly over shadowed the social media channels efforts to engage with the customers.
Live chat provides incredible quality customer service.
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