Today the expectations of the client for customer support has reached heights. Having the traditional customer support like phone and the email have become the default standards for most of the companies. And if you want to differentiate your business and improve the customer experience then it is a must for you to give our customers access to on demand support.
How can you exactly make sure that your customers are getting their needs addresses as soon as possible.
Well with live chat this is finally possible!
Live chat allows the customer to multitask. There is no one who wants to spend their lunch breaks staring at the chat widget! With live chat you can carry with your daily chores and even keep browsing, without being tethered to your system. Here the customer service agent simply pings you when he is ready with the reply. This saves your time and also allows to make the maximum use of your precious time.
Live chat also allows facilitates you with chat transparency and proof of contact. Basically with live chat the companies provide a chat transcript that is the transcript of the conversation at your email id. This can be used as a point of reference in case of any problem that surfaces in the near future. They may be regarding discounts or the hidden cost that have been mentioned by the chat agents.
The same transcripts can also be used by the chat agents to help the customers who have made a come back at the site. The customer do not have rehash their support theory as the chat agent an simply have a glance at the previous chat and carry on their conversation.
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