Live chat simply allows to enjoy your hot coffee mug without taking break and being tethered to the chat window. It gives you the “bing” sound as soon as there is a reply from your agent to your query.
It makes work simple for you . You can carry on with your daily chores or simply get engaged with social media and will all be informed about the update.
Similarly live chat has one more feature and that is having chat transcripts generated. With the phone support the call can be recorded and that is most likely being done to keep a record for quality and training purposes.
But with live chat, the clients receive chat transcripts of the conversation which took place between you and the agent. In some live chat softwares they are generated by default and are sent on your email while for some you have to request for. Well what ever the case you can easily get the transcript which can be further referred in case of any issues or hidden costs.
Chat transcripts are also very useful in terms if any discount coupon as been generated to you by the agent.
Live chat is all there at your website , the right place and the right time customer service. Live chat gives you the option to interact with the sales representative in real time. As soon as you are encountered with a problem you have there someone right at the website to speak to and address the question that needs answering.
Live chat is all there to land you with an awesome shopping experience.
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