Imagine there is loyal customer who faces a problem when moving towards the check out counter. The customer is having positive experience with your support team and hence she decides to call your hot line number to get some help. However to her dissatisfaction, she ends up being put on hold for half an hour and that also only to be told that the support agents are busy. As a result the customer is frustrated and he quite the shopping cart and drops faith in your business.
As your business rises, it is a real challenge to keep up with the amazing customer requests. Now there are strategies that can help you to ease these growing support pains.
Live chat helps your business system grow and even embellish! Live chat provides instant responses to the customer queries.
According to the survey, 60% of the customers hate waiting for more than a minute to avail customer support and there are other 90% who consider live chat very helpful, as they know they are sure to get immediate responses and assistance on demand. Live chat, no doubt is a quicker and exceptionally efficient form of customer support when compared over other traditional support channels like phone calls and emails.
Not only does live chat is able to serve multiple customers at a time, but it is more efficient in dealing with customer concerns and issues.
Unlike phone calls, live chat permits your users to get a transcript of their chat conversation at their email id. This chat transcript can be used as a proof in case of any further issues.
So what are you waiting for? Get the powerful widget at your site for enticing revenues!
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