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Posted on May 25, 2022 by lcasite

Live chat loved by both : The business and the customers!

Just remember, for online businesses, live chat is not only essential but a must! Not only does it hikes the conversion rate but its also has a direct impact on the brand trustworthiness, inbound marketing, customers peace of mind and the last but not the least customer retention.

Live chat is there at your website and it provides immediate response to the customer queries. Live chat is not only loved by the customers but it is highly adored by the companies too. Basically live chat is a tool that works on both sides of the equation.

There are two benefits which focus specifically on customers namely, higher customer satisfaction and stronger customer relationship while the other two which focus on traditional business goals are the higher conversions and higher ROI.

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This is the ultimate benefit of live chat which emphasizes on both the aspects, the customer as well as the business.

With live chat you will witness a higher customer retention rate as truly happy customers are going to stick to your business and will also spread the word.according the Forrester survey it was said that in fact 90% of the online customers consider live chat very helpful and even make their purchase after interacting with the live chat agent. There are another 77% of people whose live chat and have been very satisfied as there questions have been answered quickly and efficiently.

Live chat has also seen marked rise in conversions too.

It would not be wrong to say that live chat not only help with conversions in today’s scenario but it is the key to long term growth.

 

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, live chat agents, multiple chat, revenues, Sales, website

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About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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