Live chat is one of the most popular ways to communicate with the customers in today’s scenario. It simply gives the customer the ability to contact a company at any time from any location. It provides immediate answers to the queries of your customers, delighting them and augmenting your customer loyalty list.
Live chat is simple to find on your website. The live chat buttons are prominently displayed and the customers can easily access the function if there is a doubt arising during their shopping experience.
Customers who are shopping on line wants service and responses as fast as possible. They want their doubts to be resolved and concerns answered which could impact their purchase decision. The live chat staff should be properly staffed so that the visitors who may be your potential customers are not sucked up in queue and their requests are handled promptly.
Live chat also have canned responses which also makes the process efficient. Canned responses are basically used for greetings and FAQ ie frequently asked questions. With such features the live chat agents can handle multiple chats at a time.
Multitasking is also an advantage on the part of the business or organization. Handling of multiple chat diminishes the need for the firm to hire more chat agents thus in turn cutting off the supplement costs.
Even the customer is not required to remain tethered to the chat window while waiting for his response. He can carry on browsing or perform his daily duties. The moment the chat representative is there with the reply there will be a “ping” sound which alerts the customer.
Live chat with immediate responses and multitasking options is always a pleasure to engage with.
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