The customer feedback industry is a big business as every business requires customer feedback. With the gathered feedback they can work on their flaws, the customer pain points and improve their products and services. However this does proves a costly practice.
But with live chat you have all the important feedback and that also at no extra efforts. Live chat is there at the website which helps your customers to get in touch with your business and that also in the real time. It not only addresses the customer queries but also gathers important feedback on customer behalf.
There are two types of surveys with live chat.
Pre-chat survey – This takes place before your customer even get in touch with the chat agent. This, of course is useful to collect information on customer’s specific pain points and issues that may be clearly apparent to the clients but not you. This basically provides you with the very first opportunity to get information about your client and is a powerful tool to collect useful information.
Post-chat surveys – This surveys take place when the visitor has successfully finished his chat and is used to collect the information in the very similar way as pre-chat surveys.
Live chat is used as a direct sales method to increase the number of sales for your company.
Live chat has the amazing capability to provide exceptional customer service. The customers are also reported to have a high level of satisfaction with live chat than compared to other traditional supports.
Live chat, at your website rewards you with happy customers which are a blessing for your business as happier customers presents lot of benefit for you including repeat business from loyal customers.
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