Live chat is the ultimate customer service support tool. It provides the customers with the instant responses to all their concerns and queries, which are making them reluctant to click the ‘buy’ button.
There may be times when you have called the company and you hear the classic, “Your call may be recorded for quality and training purposes”. Here the company has the copy of your call but unless and until you are equipped with the recording function, you simply do not get a copy.
But with live chat, the scenario is totally different. The majority of the live chat programs are providing the chat transcripts, that is the copy of the conversation at your email id. This chat transcript can be used afterwards for the records. This proves very useful, in case of any discounts that have been mentioned by the agents or any issues that arises in the future.
With live chat at your website, the customers also do not require to wait for long when they are having a problem. Live chat gives you the option to get in touch with the agent as soon as you discovers full scale problem or even a simple question that needs to be answered. This just reduces the cost for expensive 08 numbers and call back requests. Even you do not require to wait for 48 hours, that is entire two working days for the email response.
Live chat is a powerful gadget at your website, making your customers happy and satisfied.
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