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Posted on November 12, 2022 by lcasite

Live chat : Right place, right time customer service.

Live chat is the ultimate customer service support tool. It provides the customers with the instant responses to all their concerns and queries, which are making them reluctant to click the ‘buy’ button.

There may be times when you have called the company and you hear the classic, “Your call may be recorded for quality and training purposes”. Here the company has the copy of your call but unless and until you are equipped with the recording function, you simply do not get a copy.

But with live chat, the scenario is totally different. The majority of the live chat programs are providing the chat transcripts, that is the copy of the conversation at your email id. This chat transcript can be used afterwards for the records. This proves very useful, in case of any discounts that have been mentioned by the agents or any issues that arises in the future.

Advice word under a magnifying glass to illustrate searching for and finding support, tips, guidance, service, information, help, instruction and direction

With live chat at your website, the customers also do not require to wait for long when they are having a problem. Live chat gives you the option to get in touch with the agent as soon as you discovers full scale problem or even a simple question that needs to be answered. This just reduces the cost for expensive 08 numbers and call back requests. Even you do not require to wait for 48 hours, that is entire two working days for the email response.

Live chat is a powerful gadget at your website, making your customers happy and satisfied.

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, live chat agents, multiple chat, revenues, Sales, website

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About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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