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Posted on February 5, 2025 by lcasite

Live Chat, The Next Contact Channel Revolution

It has been shown and proved by industry surveys that 63% of millennial prefer live chat to be their basic customer service and support channels over the traditional contact channel. Another survey by Accenture also showed that purchases made by millennial will make a total share of 30% of retail sales till the year 2020.

Age is supposed to be the major factor and have a real impact on preferences for customers service contact channels, particularly live chat. Another survey conducted on US consumers found that, the clients prefer their queries to be answered by a real person via live chat than other traditional supports.

The following facts have been discovered for live chat.

  • Millennial’s were 20% more interested to prefer live chat.
  • More than 56% of people have used live chat successfully at least one
  • The two important reasons for using live chat are convenience and no hold or limited hold times.

Live-chat-reasons

Live chat makes it easy for the prospective customers to get their questions answered in real time without requiring the efforts to make a call or send long emails. Here the live chat agent can also direct the visitor or the potential customer to web pages to help them to find product or answer to their question.

Regardless of the customer demographic or the nature of the question, the majority of the general public prefer live chat to any other phone support. Cost effectiveness and operational efficiency are also the other benefits of live chat.

From these various studies it is clear enough that businesses who are not having live chat at their sites should become wise enough to add it at least consider adding it.

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, live chat agents, multiple chat, revenues, Sales, website

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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