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Posted on November 15, 2022 by lcasite

The basics : Reactive vs proactive live chat

When you are to decide the strategy for live chat, you are required to emphasize on your company’s individual requirement for chat. It could be either reactive or proactive or simply a combination of both.

Here we shall have an idea about the basic of reactive and proactive chat. Imagine you are in a store and the sales associate is simply nowhere. In case you need any help you need to all for the associate. This, of course does not lands you with the best experience and there is a possibility that you can simply quit. This experience is very similar to the websites where only phone and email are offered as the customer supports.

However with live chat the help is only a click away. Here not only you can get your problems solved but also see your visitors turned into loyal customers.

proactive-chat4

In the other case, you are browsing in the store and can also spot the sales associate in the store. You just need to ask and he is all there to help you out. Nonetheless, there will still be a proportion that will ask for help, while the rest will simply leave the store. This is how reactive live chat works on your website.

With proactive chat, if you walk into the store and just before you move out to the store to find another business, you are assisted by the sales associate who offers you help for exactly finding out what you are looking for. Your concerns are answered and you make the purchase. This is proactive chat.

 

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, multiple chat, revenues, Sales, website

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Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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