Live Chat Agent
  • Why LiveChatAgent.com
  • Frequently Asked Questions
  • Pricing
  • Start now
Posted on November 15, 2022 by lcasite

Live chat is convenient for customers

Getting an immediate response to your concerns is the best and huge confidence booster for the potential customers. According to a Forrester Research study, 44% of the customers said that having a question answered in the middle of an online purchase by a live person is the best feature that a website can offer.

With an efficient live chat program the customer also gets added convenience. With the software having features like visual and sound alerts, the visitor is not required to remain tethered to the chat window while working. They can multitask, as they will get the notification as soon as there is a new reply from the chat agent.

Another awesome feature of live chat are the transcripts that they provide. These chat transcripts are the copy of the conversation that takes place between the visitor and the chat agent. This can be used as a proof, in case any issues arise in the near future or when any discount or coupons have been given by the chat agent on the behalf of the business.

user and password: concept of how a customer represents a set of expectations
 

The chat agent can also use the transcripts. Here the customer does not require to repeat themselves and the steps that led them to the chat. With the help of the chat transcripts the agent can easily can get all the details about them before they ever send their question. They also have the complete idea as to which pages the client has visited, for how long they had been on a particular page and whether they are a return visitor or are for the first time at your site.

Equipped with all the knowledge the chat agent seems no less than a super hero for your live chat widget!

For live chat contact us

Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, multiple chat, revenues, Sales, website

Leave a Reply

You must be logged in to post a comment.

Post navigation

Previous PostPrevious Live chat gives you immediate solution.
Next PostNext The basics : Reactive vs proactive live chat
<


Sign up for a 7-day FREE trial and start growing your business.

No credit card required. No obligations. Cancel anytime.
Please enter your first name
Please enter your last name
Please enter your work Phone number
Please enter your work email
Please enter your website URL
About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

PRODUCT
  • Sign Up for a 7-day Free trial
  • All Features
  • Live chat features for you
  • Live chat features for your visitors
  • Reports & Tracking
  • Get A Custom Quote
  • Why Live Chat?
COMPANY
  • Blog
  • Become a Live Chat Reseller
  • Privacy Policy
  • Terms of Service
  • Cookie Policy
Social Links
  • sales@livechatagent.com
  • Facebook
  • Twitter
  • Linkedin
  • Google
© LiveChatAgent. All Rights Reserved.