Live chat is a simple feature that allows you to get in contact with your potential buyers through chat. Here the user can simply start an on line chat with your customer care with the click option. If all the employees are busy then the customer is placed in a queue and is given a frame time.
Just after a wait of few minutes he is connected with the live chat agent who can support his questions with answers.
Live chat is all there to build trust and give information. It provides important information to your visitors. There may be many paying customers who are ready to leave your site just because hey have not been equipped with answers to their questions which had been confusing them. This lack of information prohibits them to click the buy button. With live chat you can provide simple answers and satisfy your customers which can augment your sales.
The majority of the people are reluctant to make a call for simple queries however with a simple live chat option gives them the facility to chat on line instantly and get answers quickly and conveniently. This option not only resolve the minor queries of the customers but it also builds the faith of the customer that there are people behind the website to help them out. This help wins customer trust.
Now when a customer initiates a communication with you, it is much easier fro the agent to direct the conversation in the direction of products, needs and solutions. At this point the users are already in a mood to purchase and spend money so it is much easier to convince them.
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