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Posted on February 5, 2025 by lcasite

What is live chat support?

Live chat is simply a new way to interact and communicate with your website visitors. Probably it’s the visitor who initiates a chat request when he encounters a problem or query by clicking an icon on your website.

It is used for prospective customers to help them with their buying decision or for current customers who are in need of support with a product they have already purchased. Since time being, many large website have started to offer live chat. But do remember that live chat is not something only suitable for the big guys. The small and medium scale businesses looking at the benefits of live chat have also started incorporating the feature in their trade.

Getting live chat at your website was not that simple. Even a few years ago, live chat installation meant a lot of money expense. One had to install the software on your own server and had to spend a lot of money to maintain the system. Simply said it was out of reach for most small or medium scale businesses.

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But now the times have changed. All you have to do at present is simply copy a couple of line of codes provided by the vendor and make it available on your website. It is as simple to say that you do not need to be very technical to be enable to live chat on your website.

Live chat not only satiates your customer but makes him feel important, cared and happy.

 

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Categories24/7 customer support, 24/7 live chat agents, improve customer support, increase website conversion, live chat agents, live chat for the e-commerce website, live chat for website, live chat support for website, proactive chat for website, Uncategorized TagsBusiness, conversions, customers, gadget, live chat agents, multiple chat, revenues, Sales, website

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About us

Established in 2005, Live Chat Agent has been a leading provider of 24 x 7 live chat service to business from varied industries and all over the globe. We excel at lead generation, customer service, and post-sales support chat services.

Our live chat product offers all features that your business will need not only to engage with your audience but also help you generate more leads in real-time. If you do not have someone to take care of your chats in-house, feel free to contact us.

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