A secret to successful live chat support : Quality assurance

Now if you are on a eCommerce website and you have a problem while at check out, you do panic, thinking to yourself, “What would I do, if the business hours passed and I do not have any one to help me to finish my order?”

Well, it’s the time to chill! You may be noticing a small box, with a friendly face and that gives you a sigh of relief. Yes it is the chat box. Continue reading “A secret to successful live chat support : Quality assurance”

4 ways to grow your email list with live chat – Part I

Email marketing has seen both up trends and down trends but at present it is an all time high! The businesses just want to generate leads and keep them engaged. You require to put in efforts as your leads need to be hot otherwise you are just wasting energy and resources.

It is an interesting phenomenon that live chat and email marketing, both business go hand -in-hand. Continue reading “4 ways to grow your email list with live chat – Part I”

Benefits of live chat

The most effective customer service which is designed to simply reduce all the effort of the customer at every stage of shopping is live chat. Live chat is the ultimate customer service not only just after a sale or when a problem persists but at every breakpoint. It gets in touch with the customer at key drop off points when the customer is about to abandon the shopping cart. Continue reading “Benefits of live chat”

Additional features that live chat support tools offer.

Live chat is there at the website that proves to be the ultimate customer support channel. It delights your visitors by giving instant response to their queries, answering to the concerns they may be having because of which they have been reluctant to click the ‘buy’ button. Despite giving the exceptional customer support, it also lands you with some additional features too!

  • Proactive chats – There are times when your chat agents are free. That moment you can set your software to start chats pro actively on their behalf. In this way you will be able to reach a lot more customers. But do make sure that the chat does not starts in an intrusive manner which may force the user to manually close the chat so that he is able to continue browsing.proactive-chat3
  • Offline mode – This is the circumstance when there is no chat agent online. Here it is up to your business to choose whether chat client simply disappear or turn into a contact form.
  • Canned messages – Many a times there are questions which are asked by the customers frequently i.e FAQ. Even the greetings or signing off phrases that are used often can be canned. These canned messages saves a lot of your precious time. However be sure not to overdo it as it may give a robotic feel if your answers are not customized to your clients question.

Live chat is also simple to implement at the website and cost effective too.

 

 

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What is live chat support?

Live chat is somewhat a new way to communicate with your website visitors. Basically the visitors, initiates the chat request by clicking the powerful icon at the website. It is used for the prospective customers to help them with their buying decision and even for the people who are your current customers who may be needing help with a product that they have already purchased. Continue reading “What is live chat support?”