There was a poll made by Anderson Cosulting which said that almost 63% of on line customers say that they would purchase more products on line if there is a live customer support that can help them out with their queries.
This is an era of digitization. You can find everything from a newspaper to books to apparels online. There is no need to hop stores to purchase something that you require. You just need to browse and click and that’s it! Though online shoppers experience convenience with the help of online shopping, there are a number of difficulties they have to face: