Live chat has the amazing ability to provide exceptional customer service. Higher level of customer satisfaction has been resulted with live chat and a lot has been seen to prefer live chat as their preferred means of customer support. It has also been observed that happier customers provide more benefit to your business. It includes repeat business as they add to your loyal customers and also allow you to charge more for your products.
With live chat you also see a great deal of reduced costs in your business. The companies experience decreased costs because
- With multi chats handling capacity the agents can address more customers in a shorter period of time which leads to lower labor cost.
- It also does not incur the same cost as with other customer supporting channels such as phone bills from phone support.
- Live chat implementation is also a matter of few minutes. Some apps and programs which take as little as a day. That implies that the live chat agent can be on work without bothering to be pushed off line due to software implementation.
- The integration of live chat in your e commerce platform can also reduce cost and need for additional steps to link your live chat to other necessary systems.
- Live chat also provides lower cost per interaction than compare with other methods of customer support.
- Live chat also helps to deflect the support request which have been emerging from more costly support channels such as phone support. The deflection is supposed to be as much as 70%.
All these facts does prove that with live chat at your site you can for sure see and experience the decreased cost.
For live chat contact us